Refund Policy

Last updated 22 October 2026

Didn't mean to continue after the trial?

If your card is charged when the 2-day trial ends and you did not intend to keep the subscription, email support@elroco.com.au within 7 days of the charge. We will cancel the subscription and refund the full amount, no questions asked.

Cancelling later

You can cancel at any time from your account page. Cancelling stops the next charge; the current month is not refunded pro rata, and you keep access until the end of the period you have paid for.

Something went wrong

If the decoder was unavailable for a sustained period or a charge was made in error, tell us and we will put it right with a refund or credit.

How refunds are paid

Refunds go back to the card that was charged, through Stripe, usually within 5 to 10 business days depending on your bank.

Your rights

This policy sits alongside your rights under the Australian Consumer Law, which this policy does not limit.

Contact: support@elroco.com.au