Privacy Policy

Last updated 22 October 2026

What we collect

• Account details: your email address and a hashed password, held by our authentication provider (Supabase).
• Billing details: handled by Stripe. We receive your Stripe customer ID, subscription status and a card fingerprint used only to prevent repeat free trials. We never see or store your full card number.
• Usage: the VINs you decode and when, so we can apply your plan limits and improve decoding rules.
• Technical data: standard server logs (IP address, browser, pages requested) kept for security and debugging.

How we use it

To run your account and subscription, send transactional emails (trial start, renewal, receipts), apply fair-use limits, prevent abuse, and improve the decoder. We do not sell personal information and we do not send marketing email without your consent.

VINs

A VIN identifies a vehicle, not a person. Decoded patterns are cached so repeat lookups are faster. We do not link VINs to registration or ownership records.

Who we share with

Service providers that help us run the Service: Supabase (database and login), Stripe (payments), Vercel (hosting) and our email provider. Each only receives what it needs. Some are located outside Australia.

Keeping and deleting data

We keep account data while your account exists and billing records for seven years as required by Australian tax law. To delete your account, email support@elroco.com.au from the address on the account.

Your rights

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing support@elroco.com.au. We handle personal information in line with the Australian Privacy Principles. If you have a complaint we cannot resolve, you can contact the Office of the Australian Information Commissioner.

Cookies

We use only the cookies and local storage needed to keep you signed in and remember your settings. No advertising trackers.

Contact

support@elroco.com.au